Arch technology to be featured at SAP World Tour UK 18th May 2011
Attendees at this year’s SAP World Tour UK will be able to hear about a successful partner-delivered FLM project at the following session:
3pm ‘The Line of Business Challenge’
How TfL are driving benefits through the integration of CRM EIC, HR and Forms
Transport for London’s vision to create a service utopia required an approach that was brave, innovative and complete, something that can appear very daunting to many organisations. Attend this session to understand TfL’s very own journey that they took in order to be able to deliver unrivalled service levels to both employees and customers and how they have gained better reporting, improved data accuracy, enhanced channels of communications to customers, improved compliance levels, faster and more accurate call handling as well as many more benefits.
Chris Shackle, SAP Programme Portfolio Manager, TfL and Jon Cassidy, CRM Solution lead, HCL AXON