Transform SAP business communication
Create engaging, personalised communications for customers, suppliers and business partners — directly from SAP.
Floe is Arch’s SAP-integrated business communication solution for SAP ECC and SAP S/4HANA. It combines SAP data, business rules and dynamic templates to create professional, tailored emails that deliver the right information to the right people.
With Floe, organisations can move beyond generic emails and PDF attachments, creating rich, branded communications that are easier to understand and more useful to recipients. Business users can maintain content and templates, reducing reliance on specialist SAP development skills.
Floe also supports PDF and HTML document generation, providing a consistent approach to SAP correspondence across multiple output formats.
WHY FLOE
Better business communication, directly from SAP
Floe helps organisations move beyond conventional SAP-generated emails and documents, combining rich content, dynamic personalisation and easier template management to improve how businesses communicate with customers and suppliers.
Make every communication count
Replace generic emails and attachments with professional, branded communications that present relevant information clearly and encourage recipients to take action.
Personalise using SAP data
Use SAP business data, rules and reusable content to generate tailored communications for individual customers, suppliers and transactions.
Put business users in control
Simplify content and template maintenance, enabling authorised business users to make changes without relying on specialist SAP developers for every update.
FLOE DESIGNER
Create and maintain dynamic SAP communications
One designer for personalised emails, documents and other business communications.
Floe Designer provides a visual environment for creating and maintaining professional communication templates. Templates can combine formatted text, images, tables, links and reusable content blocks to deliver a consistent look and feel across different communications.
Content can be dynamically assembled using SAP business data and rules, so that information, paragraphs, images and attachments are tailored to each recipient or transaction. Common content can be maintained centrally and reused across multiple templates, reducing duplication and simplifying updates.
With preview and testing capabilities, teams can review how communications will appear before they are sent. Authorised business users can maintain content directly, while SAP specialists manage the underlying integrations and more complex business logic.
BUSINESS COMMUNICATION
Turn SAP transactions into meaningful communications
Deliver the right information to customers, suppliers and business partners, in a format that’s clear, relevant and engaging.
Floe transforms routine SAP correspondence into personalised business communications. Rather than sending generic emails with attached documents, organisations can present transaction information directly within rich HTML emails, including relevant data, branded content, links and supporting documents.
Transactional communications
Create professional order confirmations, purchase orders, invoices, account statements and payment advice using live SAP business data. Each communication can be tailored to the recipient, transaction and business context.
Personalised mass correspondence
Generate targeted communications for groups of customers, suppliers or business partners. Floe supports recipient lists derived from SAP data, uploaded from Excel or maintained manually. Each communication can be personalised using recipient-specific information and dynamic content, enabling organisations to deliver tailored messages at scale rather than relying on generic mail merges.
Consistent, controlled communication
Use centrally managed templates, reusable content and business rules to maintain consistent branding and messaging across different communication scenarios, languages and business units.
Floe works with existing SAP processes, allowing organisations to improve their communications without replacing the underlying transactions or business logic.
SAP DOCUMENT OUTPUT
Modernise SAP document generation
Replace traditional SAP output where appropriate, without changing the underlying business processes.
Not every business communication can be delivered as an HTML email. Invoices, contracts, regulatory documents and other business records may still require a PDF for printing, archiving or distribution.
Floe supports document generation using the same dynamic templates, SAP data and business rules used for email communication. With Renda.io integration, organisations can generate PDF documents for preview or attachments without maintaining separate templates for every output format.
An alternative to traditional SAP output
For suitable scenarios, Floe provides an alternative to SAPscript, Smart Forms and Adobe Forms, enabling organisations to modernise document output while simplifying template development and maintenance.
Documents can also be generated on demand through SAP applications, customer portals or other integrated systems, allowing users to request a printable or archivable copy when needed.
Advanced PDF output with Varo
Where documents require more complex layouts, dynamic template variants or additional governance, Floe can work alongside Varo. This combines Floe’s communication capabilities with Varo’s advanced SAP PDF output functionality.
Together, these technologies allow organisations to choose the most appropriate output format for each business requirement.
FLOE IN PRACTICE
Transforming SAP communication in the real world
From international sales documentation to personalised employee correspondence, organisations use Floe to create more effective business communications while simplifying template management and reducing development effort.
MEDICAL EQUIPMENT MANUFACTURING
Epredia — Transforming global sales communication
Epredia, a global cancer diagnostics company operating across 94 countries, uses Floe and Varo to modernise its sales and service documentation, including invoices, order confirmations and customer correspondence.
The solution replaces complex, static document templates with dynamic, region-specific content. Floe generates professional customer emails in six languages, while the combined platform enables business teams to manage templates, review output and implement changes more quickly.
Documentation has become more concise and customer-friendly, with reduced testing effort and greater flexibility to accommodate different regional requirements.
“From a customer perspective, it has sped up their review time”
Kate Adcock, EMEA Customer Service Manager
PUBLIC SECTOR
Gloucestershire County Council — Modernising employee correspondence
Gloucestershire County Council uses Floe to generate employee contracts and Statements of Particulars from SAP SuccessFactors Employee Central data.
Dynamic Floe templates support different business units, employee grades and contractual requirements, with personalised emails and PDF documents generated through Floe and Renda.io.
The solution supports both individual and mass document generation and achieved a 99.9% success rate in its first four months after go-live.
“In a period of considerable change, it has been reassuring to have a solution that works so reliably.”
Callum Parker, Operations and Technology Manager
TECHNOLOGY & INTEGRATION
Built for SAP. Designed for flexible communication.
Floe integrates with SAP ECC and SAP S/4HANA, allowing organisations to modernise business correspondence while retaining existing SAP data, business rules and processes.
SAP-integrated architecture
Floe is delivered as an ABAP add-on, providing a framework for managing communication templates, business rules, recipient determination and dynamic content within SAP.
Communications can be triggered by existing SAP transactions, output programs, business processes or through the Floe API. This enables organisations to improve their communications without replacing the underlying SAP applications.
Flexible output and delivery
Floe Designer provides a SAP Fiori interface for maintaining templates and reusable content. Authorised business users can manage communications while developers retain control of more complex SAP integration and business logic.
Outbound email uses SAP’s standard communication infrastructure, while integration with Renda.io extends delivery to PDF generation and SMS.
START WITH ONE COMMUNICATION
Ready to transform your SAP business communication?
Whether you’re modernising customer emails, improving supplier correspondence or replacing traditional SAP document output, Arch can help you identify how Floe can deliver more effective, personalised business communications.
TECHNICAL ARCHITECTURE
Built on SAP. Designed for long-term maintainability.
Stelo combines an ABAP add-on installed within SAP with development components used in SAP Business Application Studio or Visual Studio Code. Built on standard SAP technologies, including SAPUI5 and SAP Gateway, it provides a framework for developing and managing custom Fiori applications. Stelo supports SAP ECC and SAP S/4HANA, with applications deployed through SAP Fiori Launchpad or SAP BTP.
Simplified development and integration
Stelo’s pre-delivered SAP Gateway OData services handle communication between Fiori applications and the SAP backend, removing the need to develop separate Gateway services for each application.
Business logic is implemented through configuration and ABAP user-exits, providing a consistent approach to data retrieval, validation, process routing and SAP updates. Development tools include SAP Business Application Studio and Visual Studio Code.
SAP Clean Core Certified
Stelo’s core components are certified for SAP clean-core on SAP S/4HANA 2023 and 2025, including on-premise and private cloud deployments such as RISE with SAP.
Certification provides assurance that the tested Stelo components adhere to SAP’s clean-core requirements, supporting a maintainable and upgradeable SAP landscape.
