Serco goes live with Varo for SAP HR e-forms
Serco is one of the world’s leading service companies. Since it was founded more than 50 years ago, it has delivered a broad range of services through its people, supported by effective processes, technology and skilled management.
Serco implemented Varo in 2012 as part of a wider implementation of SAP HCM. Seamlessly integrated with SAP, PDF e-forms were used to manage a variety of end-to-end HR processes. Serco continued to extend their use of e-forms globally until 2015, when a wider initiative to drive even more processes online was sponsored by the board.
Building on the successful foundations of the original solution, a new suite of e-forms was launched for Serco UK. Existing business processes were refreshed and new, complex event –driven processes were added to the portfolio. This initiative also provided an opportunity to give users the experience they expect in a leading edge interface. This meant a variety of improvements, including a move away from a PDF to an HTML user interface.
“The launch of new e-forms on our manager portal was a major step forward for the company in driving self-service and delivering the benefits outlined within our business case.” Said David Fox, HR Director. “We have had great feedback from the business and excellent take-up of people using the new solution.”
“Technology and processes are core to our ethos around delivering quality services. With Varo we can be confident that our employee and manager self-service processes are absolutely streamlined and that we’ve kept pace with the latest that technology has to offer.”
Gerald West, Value Realisation Manager, Serco